Shipping policy

Shipping Policy

At Zoomie, we aim to provide a smooth and timely delivery experience to all our customers. Below you’ll find details about our shipping process, delivery timelines, and fees.

1. Shipping Locations

We currently ship across Cairo, New Cairo, and other major cities in Egypt.
If your area is not covered, please contact us and we’ll do our best to accommodate your request.

2. Processing Time

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Time

New Cairo & Greater Cairo: Estimated delivery within 1–3 business days.
Other governorates: Estimated delivery within 3–7 business days, depending on your location.

Please note: Delivery times may vary slightly during peak seasons or promotions.

4. Shipping Fees

Standard delivery fees apply and will be calculated at checkout based on your location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation message with a tracking number (if available). You can also reach out to our customer care team to follow up on the delivery.