Refund policy

Return & Exchange Policy

At Zoomie, your satisfaction is our priority. If you're not fully happy with your order, we're here to help.

Return & Exchange Conditions:

• You may request a return or exchange within 14 days of receiving your order.

• Items must be:

  • Unused, unwashed, and in their original condition

  • In original packaging with all tags attached

  • Accompanied by proof of purchase

Non-Returnable Items:

• Items that show signs of wear, damage, or washing

• Items marked as "final sale" or part of clearance promotions

• Accessories or undergarments (for hygiene reasons)

How to Request a Return or Exchange:

1. Contact us via WhatsApp or email:

   • WhatsApp: 0100 9620 888

   • Email: zoomieeg@gmail.com

2. Our customer service team will respond within 24 hours.

3. We’ll schedule a pickup through our delivery partner.

4. For returns: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the item.

5. For exchanges: The new item will be shipped once the original item is received and approved.

Shipping Fees:

• Shipping charges are non-refundable.

• For exchanges, additional shipping fees may apply and are covered by the customer.